Shipping Policy | Focal Upright

Shipping

Packages
Brown paper packages tied up with strings,
shipping is one of our favorite things.

 
Why? Because we want your product to arrive right to your doorstep safe, sound, and speedily.

To make this happen, we’ve carefully selected the shipping options for each product on our site to ensure you receive the fastest and most reliable delivery service possible. Boom.

Continental US Orders

Focal offers free standard ground shipping for most of our products in the continental US. Be sure to allow the full processing time required to ship from the warehouse (specified on each product page), plus 1-6 business days in transit for delivery. Exceptions to free shipping include:

  • Confluence 6 Table
  • Confluence 8 Table
  • Confluence 6 Bundle
  • Confluence 8 Bundle

Orders to Alaska and Hawaii

Focal ships directly to customers in both Alaska and Hawaii, but customers will incur a shipping fee. For a shipping estimate, please email shipping@focalupright.com.
Note: Mogos will ship to Alaska and Hawaii at a flat rate of $15.

International Orders

Focal ships to most international countries directly via our webstore. Exceptions include: Canada, Germany, Ireland, New Zealand, and the United Arab Emirates.

With international shipments, the recipient is the importer of record and must comply with all laws and regulations of the destination country. A few things to remember:

  1. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
  2. Additional charges for customs clearance must be fulfilled by the recipient; Focal Upright has no control over these charges, nor can Focal Upright predict what they may be.
  3. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you are ordering from one of the above geographies, please click the appropriate link below to shop directly with one of our authorized distribution partners.

Frequently Asked Shipping Questions

When will my order ship?

All of our expected ship times are listed right on their respective product pages. Be sure to factor in 1-6 business days in transit for delivery.

Can I track my order?

Yes! Once your order ships, you will receive an email notification that includes the shipper’s tracking number. From there, feel free to keep hitting refresh until your order arrives.

Can you rush ship?

Sometimes you just can’t wait for your Focal product to arrive, and we get that! We do our very best to accommodate rush shipping requests. To initiate a rush shipment, just call 888-266-1011. One note: you will incur a rush shipping fee for this lightning-fast delivery.