Our Upright Return Policy

We get it. You have a million things to do. Worrying about returns shouldn’t be one of them. So, we have a simple return policy.

If you don’t love your Focal Upright product, return it in like-new condition in the original packaging within 30 days of delivery. How easy is that? A few things to note:

  1. Make sure you send your product back to us with extra care because we want it to make the journey back to Rhode Island safe and sound.
  2. The cost of return shipping will be deducted from your total return credit.

Check out the infographic below for the play by play. Jumpstart the returns process by filling out the Returns Form at the bottom of this very page.

* If your product arrived in less than perfect condition, we will get you squared away as quickly as humanly possible. Just fill out the form at the bottom of this page and let us know within 48 hours of delivery.


200x200Step 1

You fill out the Returns Form to initiate the returns process.

200x200Step 2

Our team will review your form and, if approved, will generate a Return Merchandise Authorization (RMA) number and send you a prepaid return shipping label.

200x200Step 3

You will ship your product using the prepaid return shipping label.

200x200Step 4

Our team will inspect the returned product. Undamaged, like new, saleable products will yield a full refund. Other products will yield a partial refund that will be calculated at our discretion.

200x200Step 5

You will be issued your return credit within 2 weeks after the item has been received and inspected.

Initiate a Return