Product Returns | Focal Upright

Returns

Upright Return Policy

We get it. You have a million things to do. Worrying about returns shouldn’t be one of them which is why we have a simple 3-point return policy.

If you don’t love your Focal Upright product, return it…

  1. Within 30 days of delivery
  2. In like-new condition
  3. In the original packaging

And for most* products, we pay the cost of return shipping! How easy is that?

Important Instructions!

  1. Contact us for an RMA number. Use the Returns Form below to get that started. Without an RMA number, we will be unable to process your refund.
  2. Repackage your product exactly as it was shipped to you. Do not combine items into a single box. If it is returned damaged or not in the original packaging, we will be unable to refund your purchase.
  3. Print your Return Authorization label and affix it to the outside of ALL boxes you are returning. Packages without a Return Authorization label on the outside will not be processed for a refund. Do not write directly on the box you are returning.
  4. All items listed in your return request must be returned to receive your refund.
  5. If you received your product in less than perfect condition, we will get you squared away as quickly as humanly possible! Just submit the Returns Form at the bottom of this page within 48 hours of delivery.
  6. If you purchased from an authorized retailer, contact them directly for information on their return policy and to initiate your return.
  7. *Confluence Tables, orders from Alaska and Hawaii, and international orders do not qualify for paid return shipping.

Initiate a Return