Our Upright Return Policy

We get it. You have a million things to do. Worrying about returns shouldn’t be one of them. So, we have a simple return policy.

If you don’t love your Focal Upright product, return it in like-new condition in the original packaging within 30 days of delivery. How easy is that? A few things to note:

  1. Contact us for an RMA number. Without an RMA number, we can’t give you a refund!
  2. Be sure you return your product with extra care so it makes the journey back safe and sound.
  3. Hang onto your tracking information.

Check out the infographic below for the play by play. Jumpstart the returns process by filling out the Returns Form at the bottom of this very page.

* If your product arrived in less than perfect condition, we will get you squared away as quickly as humanly possible. Just fill out the form at the bottom of this page and let us know within 48 hours of delivery.


200x200Step 1

You fill out the Returns Form to initiate the returns process.

200x200Step 2

Our team will review your form and if approved, will generate a Return Merchandise Authorization (RMA) number.

200x200Step 3

Bring your shipment (and the RMA slip) to your favorite pack & ship center.

200x200Step 4

Our team will inspect the returned product. Undamaged, like new, saleable products will yield a full refund. Other products will yield a partial refund that will be calculated at our discretion.

200x200Step 5

You will be issued your return credit within 2 weeks after the item has been received and inspected.

Initiate a Return